Telephone Interviewing

We provide CATI (Computer Aided Telephone Interviewing) services across Australia and internationally. All CATI services are conducted from our own call centre of more than 50 workstations located in Sydney. A toll free number is available for inbound surveys, and foreign language interviewing is available. ekas was one of the first companies in Australia to adopt CATI technology over 15 years ago. We have conducted many CATI surveys, averaging over 100,000 calls per month to consumers plus healthcare and business professionals. The type of studies range from simple projects of 30 respondents through to ongoing tracking studies conducted over several years ensuring we have the experience and knowledge to tailor a solution to best meet your needs.

A combination of this experience plus best practice and utilisation of the latest technology means we are able to convert your paper questionnaire and begin interviewing within a few hours. This can be done without compromising our quality controls ensuring you receive the most valid results.

For ensuring efficiency and quality control we have automated dialling and our well-seasoned supervisors are able to monitor interviews. The data is captured simultaneously as the interview is being conducted allowing us to supply you with quality ensured results almost immediately after interviewing is completed.

Click here to meet our CATI team